Loyalty & Consumer

Engagement

User Acquisition

Loyalty programs being deployed by us on FirstHive, acquire and track customer data, and intelligently analyse data to provide a much clean picture of the customer base. You get to learn more about your customers: who your most profitable and least profitable customers are, what they want, and what changes or offerings would be most likely to make them visit your business again and make them truly loyal. Our loyalty programs have clearly defined customer acquisition and customer retention strategies.

User Onboarding

Once we have persuaded customers to come on board, we ensure a smooth on boarding process. Our loyalty programs ensure your customers are communicated in the correct manner across all channels of their preference. We have dedicated teams that take ownership of the onboarding requests and engage with other departments to carry out seamless customer onboarding.

Multi Channel Engagement

You can provide your customers with standardised shopping experience with our multi channel loyalty and engagement programs. Our communication strategies augment your brand's presence across different platforms like online, mobile and offline. Your customer gets a wholly integrated, singular view of your business across the aforementioned channels. For a matter fact where we know that the customers today choose when, how and for how long they want to engage with brands, we enable you to customize the communication that you have with each of your customers, across the channel and time of his preference.

Value Exchange

With customers sharing their data with you at each transaction and interaction, they are expecting certain benefits or experiences in return. We intelligently analyse customer data and empower you to provide relevance and value to your customers. While doing this, we respect core data privacy and security principles. Once your customers witness the value, their trust in your brand definetly increases.

Multiple Points Earn Logic

Our loyalty programs are designed for customers of today's era – the customers who demand more from everything. Partner with us and provide your customers with fun, compelling and addictive game play mechanics to earn points. Reward your customer with points for every significant brand experience they choose to engage with. We create program logics that generate exciting emotions that add to the customers' experience.

Hierarchy and access controls

We provide role-based access of customer data to the representatives in your organisation. This would mean we regulate access to customer data based on the roles of individual users within your enterprise. In this context, access is the ability of an individual user to perform a specific task, such as view, create, or modify a file. Roles can be easily created, changed, or discontinued as the needs of your enterprise evolve.

Analytics

Customer Analytics by FirstHive helps turn your data into something you can really use: intelligent insight to drive your business farther, faster & smarter. FirstHive enables you to gain greater insights into how existing customers can be retained and grown while attracting new prospects. We help you capture the data across multiple touchpoints and translate this massive amounts of captured customer data into strategically relevant, insightful and immediately useful action. Our solution helps you market to your customers in a smarter way.