Customer Support
Making sure that your customers are being taken care of.
Partnering Global Enterprises
No matter what is the size of your business, customer satisfaction is tied to business growth. You need to personalise your service offerings to cross sell and up sell your products. You have to be available at the time when your customers want to reach you. FirstHive becomes your partner in delivering these value added services. Global enterprises are increasingly partnering with FirstHive Customer Care to help transform their business.
Multi lingual
With over 150 agents, we recruit and train our skilled workforce for processing phone calls, e-mails etc. in approximately all Indian languages tailored to your needs. We are a well developed market leader with good number of linguistic and strategic capabilities.
Plug in your own customer service as a channel
If you have a customer service centre of your own, we provide technology support to have a single integrated platform for database. We provide you analytics and reporting services.
One window view of customer
We enable organizations to make the most of their customer interactions by providing a single window view of their customers. Our reports and dashboards based on expertise, the right mix of analytics and technology, enable businesses to engage effectively with their customers.
Analytics
Benchmarking of the analytics forms the foundation of a sound customer engagement strategy. FirstHive nurtures an advanced analytics culture at its customer service centre. We incubate solutions, which combine data, analyze trends, and share valuable business intelligence in a more engaging and effective way.
